Last Updated: 24 October 2026
Welcome to Apno Ki Duniya Tour & Travels. These Terms & Conditions govern your access to and use of our website, https://apnokiduniyatourntravels.in/, and the travel services offered through our business.
By accessing our website, submitting an enquiry, or requesting a booking, you agree to these Terms & Conditions. Please read them carefully before proceeding with a booking.
1. About Our Services
Apno Ki Duniya Tour & Travels provides travel-related services, including tour packages, hotel accommodation arrangements, sightseeing, transportation coordination, cruise dinner options, honeymoon packages, family holidays, and customised travel arrangements, subject to availability.
The services included in a package will be based on the details confirmed with the customer at the time of booking.
2. Website Information and Accuracy
We make reasonable efforts to keep the information on our website accurate and up to date. However:
- Package prices, hotel options, photographs, itineraries, and inclusions may change.
- Images displayed on the website are illustrative unless specifically confirmed as the actual property or service.
- Availability and final prices must be confirmed before a booking is accepted.
- Errors or outdated information may occasionally appear on the website.
We reserve the right to correct errors and update website content when necessary.
3. Tour Packages and Pricing
Tour package prices depend on the selected package, travel dates, number of travellers, accommodation requirements, availability, and other applicable factors.
Unless expressly stated otherwise in a written quotation, the following may not be included in a package:
- Flights, train tickets, or other long-distance travel.
- Meals other than those specifically listed.
- Personal expenses, shopping, tips, and optional activities.
- Entry fees, permits, or additional sightseeing charges not mentioned in the package.
- Additional taxes or charges where applicable and not already included in the quoted price.
Any applicable taxes, mandatory charges, and significant exclusions will be communicated as part of the booking details.
4. Booking and Confirmation
Submitting an enquiry or booking request through our website, phone, email, or WhatsApp does not automatically confirm a booking.
A booking will be considered confirmed only after the required booking process has been completed and confirmation has been communicated by us.
Customers are responsible for providing accurate information, including their names, contact details, travel dates, number of travellers, and special requirements.
We are not responsible for issues caused by incorrect information supplied by the customer, except where applicable law provides otherwise.
5. Payments
Customers must make payments according to the payment schedule communicated and accepted during the booking process.
- Any advance payment or deposit requirement will be communicated before payment.
- Bookings may remain unconfirmed until the required payment is received.
- Applicable payment methods and payment instructions will be shared through our authorised communication channels.
- Customers should retain payment receipts and booking confirmations.
- Additional charges arising from customer-requested changes must be communicated before the changes are finalised.
Customers should verify payment details before transferring money. We are not responsible for payments made to unauthorised accounts or individuals, subject to applicable law.
6. Cancellation and Refunds
Cancellation requests must be submitted through our official contact channels.
Cancellation charges, refund eligibility, and processing timelines will be governed by the Cancellation & Refund Policy and the specific conditions communicated and accepted at the time of booking.
Certain third-party services, including hotel reservations, transportation, cruise activities, and other travel arrangements, may have separate cancellation conditions.
Any applicable non-refundable charges or deductions will be communicated in accordance with the agreed booking terms and applicable law.
Nothing in these Terms & Conditions excludes any consumer rights or refund entitlements that cannot legally be excluded.
7. Changes to Bookings and Itineraries
Customers should contact us as early as possible to request changes to travel dates, accommodation, the number of travellers, or other booking details.
All changes are subject to availability and confirmation. Additional charges may apply where permitted by the agreed booking conditions.
Changes may occasionally be necessary because of weather, transport disruptions, operational requirements, safety concerns, or circumstances beyond our reasonable control. Where possible, we will communicate material changes and discuss suitable alternatives with the customer.
8. Hotels, Transportation and Third-Party Providers
Certain services may be arranged through independent hotels, resorts, transport operators, cruise providers, tour operators, or other third-party service providers.
The availability and delivery of such services may depend on the relevant provider’s policies and operational conditions.
We will make reasonable efforts to coordinate the services confirmed in the booking. Where a third-party provider is responsible for a service, its applicable terms may also apply.
Nothing in this section limits any responsibility that we may have under applicable law.
9. Customer Responsibilities
Customers are responsible for:
- Providing accurate booking and contact information.
- Arriving at the agreed pickup points at the communicated times.
- Carrying valid identification and any travel documents required for their trip.
- Following hotel, transport, sightseeing, and activity rules.
- Informing us in advance of relevant accessibility requirements or special arrangements.
- Behaving respectfully towards other travellers, staff, service providers, and local communities.
Additional costs arising from customer-requested changes, missed pickups, or failure to follow confirmed arrangements may be payable where permitted by the applicable booking terms.
10. Travel Documents and Personal Belongings
Customers must ensure that they possess the identification and documents required for their travel and accommodation.
Customers are responsible for their personal belongings, valuables, and travel documents during the trip.
Please report lost property or travel-related problems to the relevant service provider and contact us for reasonable assistance where our services are involved.
11. Health, Safety and Travel Conditions
Customers should assess their suitability for planned activities and follow applicable safety instructions.
Outdoor activities, cruises, sightseeing, and transportation may be affected by weather, government restrictions, local conditions, or safety considerations.
Certain activities may be postponed, modified, or cancelled where necessary for safety or due to circumstances beyond our reasonable control.
Customers should communicate any special requirements before confirming a booking so that their feasibility can be assessed.
12. Force Majeure
We will not be considered in breach of these Terms & Conditions solely because performance is delayed or prevented by circumstances beyond our reasonable control, such as natural disasters, severe weather, government restrictions, strikes, transport disruptions, public emergencies, or other comparable events.
We will make reasonable efforts to communicate the situation and explore available alternatives.
Any refunds, cancellations, or alternative arrangements will remain subject to the applicable booking conditions, third-party terms, and legal requirements.
13. Website Use and Intellectual Property
The website’s text, branding, graphics, photographs, design, and other content may be protected by intellectual property laws.
You may not reproduce, republish, distribute, or commercially exploit website content without appropriate permission, except where permitted by law.
You agree not to misuse the website, attempt unauthorised access, interfere with its operation, or use it for unlawful purposes.
14. Privacy
Personal information submitted through our website or during the booking process will be handled in accordance with our Privacy Policy.
Please review our Privacy Policy to understand how we collect, use, store, and share personal information.
15. Limitation of Liability
To the extent permitted by applicable law, we will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.
This provision does not exclude or limit liability where such exclusion or limitation is prohibited by law, including applicable consumer protection requirements or liability arising from our own legally actionable conduct.
Any liability relating to a confirmed booking will be assessed in accordance with applicable law and the agreed booking terms.
16. Complaints and Dispute Resolution
If you experience a problem with a booking or travel service, please contact us promptly with your booking details and supporting information so that we can review the matter.
We will make reasonable efforts to resolve complaints fairly and in a timely manner.
Nothing in this section prevents a customer from exercising any rights available under applicable law or approaching a competent authority where appropriate.
17. Governing Law and Jurisdiction
These Terms & Conditions are governed by the laws of India, subject to applicable legal requirements.
Any dispute will be handled by a court or competent forum with jurisdiction under applicable law. Nothing in this clause limits consumer rights or access to remedies provided by law.